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Store
Policy
Customer Care
Welcome to the Kounga website.
The website is operated by Kounga Ltd., whose registered address is kounga.co.uk Blackheath, London. Company Number 06520551.
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Shipping Policy
Orders of any size
Next Business Day Courier - Tracked
£5.99 + VAT
Shipping is free on orders above £100 Ex VAT
Next business day delivery if ordered before 11am
Other Shipping including to Northern Ireland, Crown Dependencies, International or any other, please CONTACT US
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Due to drivers’ shortages, we are experiencing some delays in the collection of our parcels by our courier companies and therefore the delivery of your order will take longer than usual. This is not the customer experience we’ve promised. We will appreciate your understanding whilst this issue is resolved.
Privacy & Safety
We view the security of our customer's data as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy.
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We take appropriate technical and organizational measures to protect against unauthorized or unlawful processing of your personal data, including encrypting your information to applicable industry standards.
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Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
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Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.
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Return & Exchange Policy
For items purchased online, you can send them back for a refund within 28 days, provided it has not been used or fitted and is returned with any packaging that form part of the goods with a valid proof of purchase.
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If your item is faulty, please CONTACT US. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments